Villa Cala Encantada – House Rules and Guest Information

Please read these House Rules carefully before and upon check‑in. Their purpose is to ensure that the villa is used in a safe, comfortable and respectful manner by all guests, in line with the applicable Spanish and EU requirements on consumer protection, safety and neighbourhood peace.

📜 Legal Notice & Agreement

By completing the check-in and guest registration process, you explicitly agree to fully comply with all the house rules listed below. Non-compliance constitutes a serious breach of contract and may result in penalties or immediate eviction.

In accordance with local tourism regulations regarding the Right of Admission (Derecho de Admisión), any guest who causes a public disturbance, refuses to follow safety rules, or exceeds the maximum registered capacity will be asked to leave immediately. If necessary, local law enforcement (Policía Local) will be called to assist with the eviction, and no refunds or compensations will be issued.

🚨 Emergency Information

Emergency Number: 112
Address: Villa Cala Encantada, Partida Maryvilla 5J, 03710 Calpe, Alicante, Spain

⚠️ CRITICAL RULES (Please read carefully!)

🚭 Smoking is strictly prohibited inside the apartments and on the regular terraces — this includes e-cigarettes. Non-compliance is a severe violation and results in a 400 EUR special cleaning fee.
🏊 Use of the swimming pool is entirely at your own risk. In case of water contamination due to negligence (e.g., water pollution), the cost of a full water change is 1000 EUR.
👨‍👩‍👧‍👦 Unregistered guests or outside visitors are strictly prohibited from entering any part of the villa territory (including apartments and all common areas). Only registered guests may stay. Allowing unauthorized entry is a severe breach of the house rules.
🔇 Quiet hours: 22:00 – 08:00.
🚫 Parties and events are strictly forbidden.
🔑 Access doors and gates must be kept locked at all times.
🛑 Immediate Eviction: We reserve the right to terminate your stay immediately, without any refund or compensation, if guests commit a serious breach of house rules, cause a disturbance to neighbors, or intentionally damage the property.

Dear Guest,

We warmly welcome you to Villa Cala Encantada.

About Us

Villa Cala Encantada is a small family villa, and we are delighted to host you. We acquired this beautiful property in 2025 and have gradually transformed it according to our taste and style. Since then, we work every day with dedication to make our guests feel at home. For us, every booking is unique. Our guests come first: we listen to their needs, answer their questions, and do everything possible to make their stay comfortable, relaxing, and memorable. Our goal is simple: that you leave Calpe refreshed, happy, and inspired. We feel privileged to host people from all over the world, and nothing makes us happier than seeing them enjoy the villa, the views, and the shared environment we have created.

With love, Melinda & Gábor

🏡 General Information & Community Living

Address: Villa Cala Encantada, Calpe, Costa Blanca
Maximum Capacity: 5 people per apartment
Wi-Fi: Available free of charge throughout the villa
Parking: 1 private space per apartment
Shared Environment: Please be considerate of others. This is a shared villa with multiple apartments; respecting the rules of peaceful co-existence and the privacy of other guests is mandatory.

⏰ Check-in, Registration & Guarantees

Check-in: From 16:00.
Check-out: Until 10:00. Early check-in or late check-out is subject to availability and prior request.
📋 Official Registration: According to Spanish law, all guests aged 14 and above must present a valid passport or national ID card for official police registration upon arrival. The operator reserves the right to refuse entry to any guest who fails or refuses to provide valid identification.
💵 Security Deposit / Damage Guarantee: The operator reserves the right to require a security deposit or a valid credit card authorization upon check-in as a guarantee against potential damages, missing items, or extraordinary cleaning costs. Please note: If the entire villa is rented as a whole by a single group, a mandatory security deposit of 1000 EUR is strictly required.
Personal data are processed in line with the EU General Data Protection Regulation (GDPR – Regulation (EU) 2016/679): for legitimate purposes (guest registration and safety), to the minimum extent necessary, securely, and only for the required retention period.

💳 Payment & Cancellation Policy

A 20% deposit is required to confirm the booking.
The remaining amount must be paid 7 days before arrival.
Payment methods: Bank transfer, card, or online payment.
Free cancellation up to 30 days before arrival. Within 30 days: no refund.

For fullvilla bookings, the reservation becomes final upon payment of a 30% deposit. The remaining balance is due 30 days prior to arrival.
Cancellation policy in case of booking the whole villa:
- Free cancellation up to 60 days before arrival. ·
- Cancellations made between 30 and 60 days before arrival: the 30% deposit is nonrefundable.
- Cancellations within 30 days before arrival: the full amount is nonrefundable

These conditions follow common practice for short‑term holiday rentals and comply with EU consumer‑protection principles, provided that they are clearly disclosed at the time of booking.

We strongly recommend purchasing personal travel insurance.

📏 House Rules & Property Care

🚭 Smoking is strictly prohibited inside the apartments and on the regular terraces — this includes e-cigarettes. Non-compliance is a severe violation and results in a 400 EUR special cleaning fee.

This fee covers the actual costs of odour removal, deep cleaning of textiles, upholstery and surfaces, and restoring the apartment to its normal condition. The amount charged will be proportionate to the documented extra cleaning and restoration costs, in line with EU rules on fair contract terms; the fee is not intended to be punitive.

🚬 Smoking is only permitted in the designated outdoor area at the back of the pool terrace. Due to fire hazards, all guests are strictly required to extinguish cigarettes with utmost care, and the use of an ashtray is mandatory.
🐾 Pets are not allowed. This measure protects the property and other guests (e.g. allergies).
🔇 Quiet hours: 22:00 – 08:00. These limitations protect the peace of the residential neighbourhood and comply with local public‑order and noise‑control requirements.
🚫 Parties and events are strictly forbidden.
🏠 Please take excellent care of the apartment and its furniture.
🔑 Lost Keys: A fee of 50 EUR will be charged for any lost keys to cover replacement costs.
🔑 Access doors and gates must be kept locked at all times. Guests must use the property and furnishings with due care and keep valuables properly secured.
❄️ Air Conditioning & Energy: AC must be turned off whenever windows/doors are open and whenever you leave the apartment. Please use electricity and water responsibly. Negligent energy consumption may result in additional charges.

🏊 Swimming Pool Rules & Schedule

The swimming pool is subject to the following safety and hygiene rules, which all guests must follow:

Guests use the pool entirely at their own risk. The operator ensures basic maintenance and communicates safety rules (information board), but breaches of these rules and reckless behaviour are the primary responsibility of the guest concerned.
Opening Hours: The pool is strictly accessible between 10:00 and 20:00.
Maintenance: Maintenance and chemical water treatment are performed every morning and evening. Using the pool or entering the water outside opening hours may cause skin or eye irritation due to active chemicals; the operator accepts no liability for injuries resulting from unauthorized use.
⚠️ Warning: Deep water – swimmers only.
⚡ Robot Pool Cleaner Warning: Whenever the automatic robot cleaner is inside the pool, it is strictly forbidden to enter the water or dangle your feet into the pool due to a severe risk of electric shock.
⛔ Pool Maintenance & Safety: When safety cones are placed on the pool stairs, use of the swimming pool is strictly prohibited due to ongoing chemical treatment and maintenance. The operator accepts no liability for any personal injury, skin/eye irritation, or damages resulting from non-compliance with this safety restriction.
👶 Age Restrictions: Children under 3 years old are not allowed in the swimming pool. Upon request, we can provide an inflatable toddler pool for them.
🚸 Children under 12 and non-swimmers must be under constant adult supervision.
🚫 Diving, jumping, eating, or drinking inside the pool is prohibited.
🍾 No Glass: Introducing glass objects (bottles, cups, etc.) into the pool area is strictly forbidden.
🩴 Slip Hazard: The pool surroundings can be slippery. The use of appropriate pool footwear/slippers is mandatory.
🏊 Use of the swimming pool is entirely at your own risk. In case of water contamination due to negligence (e.g., water pollution), the cost of a full water change is 1000 EUR.
If, due to a breach of the above rules (e.g. broken glass in the pool, severe contamination, use by non‑toilet‑trained children without proper swim diapers), the water becomes so polluted that a complete water replacement is required, the operator may charge the actual, documented cost of water replacement to the guest responsible. The expected maximum cost of a full water replacement is up to EUR 1,000, covering water charges, utility costs and necessary professional services. The amount finally charged will be limited to the real, proportionate cost incurred, in line with EU rules on fair and non‑excessive charges.

🚨 Emergency & Evacuation Information

Emergency Number: 112
Address: Villa Cala Encantada, Partida Maryvilla 5J, 03710 Calpe, Alicante, Spain
Direct Outdoor Exit: Each apartment features a direct exit opening onto the outdoor courtyard/terrace. In the event of an emergency or fire, exit the apartment immediately to the outside area and proceed through the main gate toward the street. Do not stop to collect personal belongings.
Evacuation Sheet & Fire Safety: A graphic emergency information sheet and the exact location of the fire extinguisher are posted on the inside of the apartment's main entrance door. Please familiarize yourself with these upon arrival.
Fire Extinguisher: A powder fire extinguisher is installed in each apartment and is clearly marked with a safety sign. Upon arrival, guests are kindly requested to locate and inspect the extinguisher so that its position is known in the event of an emergency.
Clear Pathways: To ensure safety, guests are strictly required to keep the main entrances and all outdoor pathways completely clear of luggage, strollers, or personal items at all times.

🥩 BBQ & Paella Kit Rental

Equipment Policy: The use of personal cooking equipment or charcoal grills is strictly prohibited due to severe fire hazards and cleanliness reasons. The barbecue and paella equipment are available for rental through the operator only (which includes the gas cylinder).
Notice Requirement: Rental requests must be made as early as possible, but no later than 10:00 AM on the day of use. For requests made after 10:00 AM, we cannot guarantee that the equipment will be properly prepared for you.
Paella Set: 5 EUR / occasion
BBQ Grill: 15 EUR / occasion
💵 Security Deposit: A 50 EUR cash deposit is required for each tool upon rental. The deposit will be fully refunded if the equipment is returned to the operator completely clean.

🏖️ Rental Services (Beach & Leisure)

Beach Towels: Available for rent at 12 EUR / piece / stay.
Beach Set: Includes 1 chair, 1 lounger, and 1 umbrella. Available for rent at 10 EUR / day.
SUP (Stand-Up Paddleboard):

Small (1-person): 30 EUR / day
Large (2-person): 35 EUR / day

⚠️ Please request these leisure items in advance, as availability is limited.

🌿 Common Areas & Amenities

The solarium terrace, sun loungers, and umbrellas are shared amenities available to all registered guests. Please keep these areas clean and tidy.
Bed linen and towels are provided.

📶 Wi-Fi Details

Network: Hoszt Alboran Apartman (1, 2, 3, 4)
Password: Lagarzeta

📺 TV & Streaming Services

No Traditional Cable TV: Please note that traditional cable/satellite TV is not available in the apartments.
Amazon Fire TV Stick: Television entertainment is provided exclusively via an Amazon Fire Stick. Guests can log into their own streaming accounts (Netflix, Prime, Disney+, etc.) to watch their preferred content.
Spanish TV Channels: Traditional Spanish television channels can be streamed free of charge through the pre-installed RTVE Play application on the Fire Stick.
🔑 PIN Code: If the Amazon Fire Stick requests a PIN code for any reason, please enter: 5555.
⚠️ Important Security Notice: Guests are strictly required to log out of all their personal streaming accounts prior to check-out. The operator accepts absolutely no liability for unauthorized use, active subscriptions, or financial charges incurred if a guest forgets to log out of their personal accounts before leaving.

🚗 Transportation & Distances

The use of a car is highly recommended.
City Center & Main Beach: Approx. 10 minutes by car.
Puerto Blanco Beach: Approx. 5 minutes by car.

👶 Family Services

Baby crib (cot) is available upon request.

🗑️ Waste Management

Guest Obligation: All guests are kindly requested to take out and dispose of their own trash before checking out.
Please deposit your trash in the designated street containers. The nearest container is located on the corner.
Waste separation is mandatory by local regulations.

⚖️ Liability, Security & Accident Disclaimers

Architectural Features & Steps: The villa is located in a hillside residential area and features structural steps, staircases, and uneven multi-level terraced areas. Guests must exercise extra caution at all times when moving around the property, particularly near entrances, steps, and transitions between levels. The operator is not liable for trips, slips, or falls.
Personal Injury & Accidents: The operators (Azula Vista S.L.) and property owners accept no liability for any personal injury, accidents, medical issues, or lost wages occurring on the premises or while using the swimming pool. Guests use the entire property and all facilities strictly at their own risk.
Insurance Limitations: Our property liability insurance exclusively covers incidents arising directly from proven structural failures of the building. It does not cover personal incidents resulting from a guest's own negligence, lack of attention, or improper use of the facilities.
Theft & Security: Always lock your apartment doors and windows when going to the pool, common areas, or leaving the premises. The operator is not responsible for items left unattended, nor for thefts facilitated by doors or windows left unlocked.
Drones & Commercial Activity: The use of drones on or around the property is strictly prohibited due to local privacy and aviation laws. Commercial filming or photography is prohibited without prior written consent.
Guests are financially responsible for any damage caused. Costs of damages will be charged to the guest. • The amount of compensation will be determined based on actual repair, replacement and labour costs, evidenced by invoices or comparable documentation. The operator may invoice the guest or deduct the amount from any security deposit, where applicable. This rule follows general civil‑law principles of compensation: guests pay for actual, proven damage only, and no flat‑rate penalties are applied.

Breach of House Rules and Consequences

In case of breach of these House Rules, the operator will act according to the principle of proportionality and gradual escalation, in line with EU standards on fair contract terms.

Warning: For minor or first‑time breaches (e.g. limited noise beyond quiet hours), the operator will issue a verbal or written warning and request immediate compliance.
Repeated or serious breaches: If a guest repeatedly breaches the rules despite warnings, or commits a serious violation (such as hosting parties, causing significant damage or seriously disregarding safety rules), the operator may: – charge the relevant specific fees or damage costs (e.g. special cleaning, water replacement, repair costs), – treat the conduct as material breach of contract and terminate the stay with immediate effect. In cases of documented serious breach, the operator is entitled to retain the payment corresponding to the period of stay already used. For any unused nights, the operator will consider whether a partial refund is appropriate, taking into account the circumstances and impact of the breach, so that the overall consequence remains fair and proportionate and does not qualify as an unfair term under EU law.

📞 Contact & Operator Info

If anything during your stay is not satisfactory or requires attention, please inform the operator immediately, so that the issue can be resolved on the spot.

Email: [email protected]
Phone / WhatsApp: +34 608 736 710
Nearest Hospital: Calpe / Denia
Operator: Azula Vista S.L.
Address: Partida Maryvilla 5J, 03710 Calpe, Alicante, Spain
Tourist License Number: VT-501034-A
The accommodation is officially registered and complies with all local regulations.

📱 Social Media & Reviews

Instagram & Facebook: @VillaCalaEncantada | Hashtag: #villacalaencantada – tag us, we love to see your memories! 😊
If you enjoyed your stay, we would greatly appreciate a 5‑star review on Google. If there was anything that did not meet your expectations, please talk to us during your stay so we can improve your experience.

We wish you a wonderful and safe stay!

Melinda & Gábor Villa Cala Encantada